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Frequently Asked QuestionsBelow you will find some of the more commonly asked questions by customers when considering Voiceplus services.  If you do not find the answer to your question in the list below then please call one of our sales specialists for further assistance.
 


Voice Mail Services - Frequently Asked Questions

1. What is my mailbox number?
2. What is my password?
3. How do I access my voice mail to retrieve messages or change options?
4. How do I access one of my other voice mailboxes without having to hang-up and call back in?
5. I do not want to listen to the greeting when I get someone's voice mail, is there a way to bypass it?
6. How do I divert my calls to voice mail?
7. Can I change the number of rings before my call is transferred to voice mail?
8. Can I transfer a call directly to someone's voice mail?
9. How do I change the password for my voice mailbox?
10. How do I select a different greeting for my mailbox?
11. How do I record a greeting to be played for my mailbox?
12. How do I record a busy greeting for my voice mail box?
13. Sometimes I hear a greeting telling me that someone can not get the phone and sometimes I hear a greeting that says they are on the phone. Can I set up my voice mail to do that too?
14. I deleted a message by accident.  Is there any way to recover it?
15. How do I find out when a message was sent to me?
16. How do I find out the telephone number of a caller when a message was left for me?
17. How do I find out the telephone numbers for callers that didn't leave a message?




1. What is my mailbox number?

If your mailbox is a single account like a Classic Messenger, or direct Fax On-Demand then your mailbox number is the last four (4) digits of your personal local telephone number.  If your mailbox is a Toll Free Messenger, or if your mailbox is part of a Virtual Office family product then your mailbox number was assigned during your account setup.  If you cannot locate the initial configuration worksheet then please contact Voiceplus and we will gladly assist you. [top]


2. What is my password?

Due to security reasons, we don't post default password information on the website.  Please contact Voiceplus for information regarding initial or default passwords.  If you have forgotten your password then please contact us and we will reset your password to the original or default value. Users are encouraged to change their password as quickly as possible after service activation. Passwords can be one to ten digits. [top]


3. How do I access my voice mail to retrieve messages or change options?

To access your voice mail:
a) dial your personal voicemail telephone number
b) when you hear the outgoing message start to play, press *
c) if you are dialing a virtual office, then you will be prompted to enter your mailbox number
d) enter your personal password when prompted for your password
If the password is accepted you will hear "You have ... messages..." [top]


4. How do I access one of my other voice mailboxes without having to hang-up and call back in?
To access another mailbox while in your mailbox:
a) make sure you are at the main menu that plays "You have ?? messages.  Press 1 for new messages, press 2 for saved messages...etc."
b) press *, you will be prompted for the mailbox number of another mailbox 
c) enter your personal password when prompted for your password
If the password is accepted you will hear "You have ... messages..." [top]


5. I do not want to listen to the greeting when I get someone's voice mail, is there a way to bypass it?
You can skip a voice mail greeting by pressing * after the greeting starts to play. [top]


6. How do I divert my calls to voice mail?
Contact your local telephone company (such as Bellsouth) to have your calls diverted to voice mail.  There are three scenarios that could apply:
a) You want calls to ring your telephone and only transfer to voicemail if you lines are busy or if you do not answer.  In this scenario you will tell the telephone company that you want "busy forwarding" and "no-answer forwarding" activated on your lines to transfer to your private voicemail telephone number. 
[For additional information, see telephone line features for voicemail]
b) You want calls to always ring directly to voice mail.  In this scenario you will activate "call-forwarding" on your main telephone line and follow the directions of your local telephone provider to forward calls to your private voicemail number.
[For additional information, see telephone line features for voicemail]
c) You want calls to ring your telephone during the day and you want to forward calls to voicemail after-hours. In this scenario you will activate "call-forwarding variable" on your main telephone line and follow the directions of your local telephone provider to forward calls to your private voicemail number.
[For additional information, see telephone line features for voicemail] [top]


7. Can I change the number of rings before my call is transferred to voice mail?

Contact your local telephone company (such as Bellsouth) for information on changing the number of rings before your calls are transferred to voice mail.[top]


8. Can I transfer a call directly to someone's voice mail?
If you have activated the "third party conference/call transfer" feature with your local telephone company then you can easily transfer calls into voicemail.  While talking with the caller, simply press the "flash" (or equivilant) button on your telephone and the caller will be put on hold.  At that point you should hear dial-tone and you can dial the voicemail number or enter the speed-dial code for the desired voicemail number.  When you hang-up, the caller will be connected with the dialed voice mail.  (Hint: this feature can also be used to transfer callers to cell phones, home offices, remote offices, etc.)
 [For additional information, see telephone line features for voicemail] [top]


9. How do I change the password for my voice mailbox?
a). Log into your mailbox (see #3 above)
b) From the main menu press 4 for mailbox options
c) From the "mailbox options" menu press 2 to change options 
d) From the "change mailbox options" menu press 4 to change your personal password
e) You will be prompted to "enter the new password using tones 0 through 9 and when finished press the "#" key.
f) Enter your new password followed by the "#" key, you will be prompted that "the password you entered is _____, if the password is correct press 1, or if you would like to re-enter your password press 2, to cancel this password modification press the "#" key"
g) If you press 1 the password is changed, if you press 2 go back to step "e)", if you press "#" the password is not changed.
(Hint: to quickly change your password, simply press "424" after logging into your mailbox, and then follow the prompts) [top]


10. How do I select a different greeting for my mailbox?
a). Log into your mailbox (see #3 above)
b) From the main menu press 4 for mailbox options
c) From the "mailbox options" menu press 2 to change options 
d) From the "change mailbox options" menu press 1 to select a greeting and you will hear that "your current personal greeting is greeting number ..."
e) You will then be asked to "select the personal greeting number that will play..." Your main personal greeting is greeting number 0, your no answer greeting is number 8 (if applicable), and your busy greeting is greeting number 9 (if applicable). You also have all the greetings in between (2 through 7) to use for any purposes you designate.
f) Once you have selected the personal greeting to play,  you will hear "the personal greeting you have selected is ....if the selected personal greeting is correct, press 1"
g) If you press 1 the selected greeting becomes active, if you press 2 go back to step "e)", if you press "#" the greeting is not changed.
(Hint: to quickly change your greeting, simply press "421" after logging into your mailbox, and then follow the prompts)
Please Note: Make sure your greeting is recorded before selecting it as your active greeting.  Voice mailboxes default your personal greeting to greeting number 0.  [top]


11. How do I record a greeting to be played for my mailbox?
a). Log into your mailbox (see #3 above)
b) From the main menu press 4 for mailbox options
c) From the mailbox options menu press 2 to change options 
d) From the mailbox options menu press 5 to record your personal greeting 
e) You will then be asked "which personal greeting would you like to record?". Your main personal greeting is greeting number 0, your no answer greeting is number 8 (if applicable), and your busy greeting is greeting number 9 (if applicable). You also have all the greetings in between (2 through 7) to use for any purposes you designate.
f) Once you have selected the personal greeting to record you will hear "to hear the current greeting first press 1 to go ahead and record press 2"
g) If you press 1 you will hear "the message you will be recording over is" and then your current message, at the end of your greeting you will hear "to record this message now press 1, to cancel press the pound key"
h) If you press 1 you will hear "record at the tone, when finished press the pound key". When you hear the tone record your personal greeting, followed by the "#" key.
Please Note: Voice mailboxes default your personal greeting to greeting number 0.  [top]


12. How do I record a busy greeting for my mailbox?
First, make sure that call-result specific greetings have been activated for your mailbox (see #13 below). After that, record personal greeting number 9, which is your "busy" greeting (see #11 above for detailed instructions on recording greetings). [top]


13. Sometimes I hear a greeting telling me that someone can not get the phone and sometimes I hear a greeting that says they are on the phone. Can I set up my voice mail to do that too?
This feature is commonly used in conjunction with the live-connect feature.  To utilize call-result specific greetings, you will need to record different pre-call, busy, and no-answer greetings that are played for your callers.  Due to the additional recording requirements for you to utilize this feature, it is not activated by default.  However, there is no additional charge to have this feature activated.  Please contact Voiceplus to request reconfiguration for call-result specific greetings. [top]


14. I deleted a message by accident.  Is there any way to recover it?
Any deleted messages can be recovered the same day only.  If you need to have a message recovered, contact Voiceplus support immediately.  If you wait until after midnight on the day the message was deleted, then recovery will not be possible. [top]


15. How do I find out when a message was sent to me?
While listening to the message in question, press 4 to hear the message envelope.  The message envelope includes the date and time the message was left. [top]


16. How do I find out the telephone number of a caller when a message was left for me?
While listening to the message in question, press 4 to hear the message envelope.  The message envelope includes the caller-ID of the caller who left the message.  If the caller has privacy enabled (blocks caller ID) then this information will not be available. [top]


17. How do I find out the telephone numbers for callers that didn't leave a message?
Automated call-detail reports will provide detailed information regarding every call into your voice mail.  Included in this detailed information is the caller-ID of every call, whether the caller left a message or not.  Call detail reports, when active, will deliver detailed call log information to your fax machine on a daily, weekly, or monthly basis.  If you are not taking advantage of automated call detail reports then contact Voiceplus to activate this feature.   [top]


 
 
 

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