is dedicated to providing an uncompromising level of
reliability for our customers. We recognize that our
company is represented by the quality and reliability of
our services. Therefore we take redundancy, fault
tolerance, backups, and system reliability very seriously.
Unlike some of our competitors who reactively deal with
catastrophes, we proactively work to prevent problems
before they occur.
Our reliability sets us apart from the competition.
Many might say that our efforts at reliability are
overkill, but we believe them to be just another component
of the service we provide our customers. Following is a
brief list that highlights some of the more notable
elements of our system reliability:
Data and system files are stored and accessed from an
external, rack mount drive array that utilizes High
Voltage Differential SCSI technology commonly used by
NASA, government agencies, and the military. This
technology is known for its high degree of reliability and
our equipment was originally designed for a NEMA-4
Dual redundant power supplies are standard on all our
Each drive array is mirrored on a daily basis for
Nightly automated backups are performed by a robotic tape
Tape backups are tested and restored onto standby servers
that are ready to be deployed at a moments notice in case
of a failure in one of our primary servers.
Replacement parts are stored onsite and are readily
available in case of a system failure.
We employ special telecom UPS systems that allow us to
hot-swap batteries so that our systems are always
protected against power failure.
UPS systems are backed by generators that will provide
power in case of power grid failure longer than 24 hours.
Support personnel are onsite and available 24 hours a day
to monitor systems and address any problems that might
We take reliability seriously.