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VOICEMAIL USERS GUIDE

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As a convenience to our customers we have provided online versions of the users guide to our voice mail systems. Should you ever have any problems please refer to this guide.



   Introduction
   Wallet-Style Key Maps

  1. Logging Into Your Mailbox
  2. Playing Messages
  3. Retrieving Faxes
  4. Mailbox Functions

   5.   Change Find-Me Numbers

 

Introduction

How Your Voicemail Operates [top]

Your Voiceplus service will enhance the way you communicate because you can now send, receive, and retrieve your voice or fax messages from any touch-tone phone, at any time of the day or night.  Your voicemail system will never ring busy and will always be answered.  Your callers will never again have trouble communicating with you. 

Your message system can be reached by dialing the local telephone number that was assigned to you when your account was activated.  Optionally you can also have the local telephone company forward calls to your voice mail system so that callers continue to dial your local telephone number but it would now be enhanced by the advanced capabilities of your voice messaging system.

When your callers reach your voicemail system they will hear a greeting recorded in your voice that lets them know that they have reached your voicemail and provides instructions on how to contact you or leave a message.  Standard voicemail accounts that do not have optional live connect or fax mail features will simply instruct the caller to leave a message.  In those cases you would instruct the caller to "...please leave a message at the tone..."

If you have requested message notification, the voicemail system will contact you after messages are left.  You can be contacted on your pager, regular telephone, or in some areas by email.

Fax Mail
If you subscribed to the fax mail option (but not live-connect), then your system will automatically detect incoming fax tone while the greeting plays.

Live Connect
If you subscribed to the live connect option, your system can be configured in different ways.  You can elect to have the caller auto-transfer upon dialing your voicemail account or you could elect to have a greeting play before the transfer occurs.  Should you elect to have a greeting preface the transfer, then your service can play two (2) greetings. The first greeting is the one callers hear when they dial your number (ex: “Hello, to speak with me now press 1 or stay on the line and you'll be connected”).  The second greeting is the greeting callers hear if you don't answer your line when the call is being connected (ex: "I'm sorry I missed your call.  Please leave a message at the tone.").   During the transfer your callers can hear either telephone ringing signals or hold music.

IMPORTANT: Our computer numbers these greetings automatically. When prompted to select the greeting number you would like to record, press "9" to record the pre-transfer greeting, or press "0" to record the leave-message greeting.  If you requested a "day and night" greeting or "selectable" greeting, enter "2" (this is by request only).  Ask your sales representative if you should tell your callers to press 1 to connect to you or if they will automatically be connected.

Live Connect and Fax Mail
If you subscribe to both the live connect and the fax mail then you would instruct your callers to "...press one to speak with me now, press 2 to leave a message, or press the start key on your fax machine to deliver a fax now..."

Message Delivery by Email (Unified Messaging)
If you subscribe to message delivery by email then all of your voice (and fax) messages will be forwarded to your email address.  In those instances, you should never have to call your voicemail in order to retrieve messages.  If you're traveling or away from your computer, your messages will still be available over the phone for up to 3 days.

Login For the First Time [ top ]

Messageplus Quick Setup Guide

To setup your mailbox.

  1. Dial the voice mail telephone number which you were assigned during the setup of your mailbox.
  2. You will hear a temporary greeting, "this mailbox has not been setup yet...", during this greeting press the * key.
  3. You will then be asked to enter your passcode. Your temporary passcode should have been provided with your mailbox number.
  4. Once you have logged into your voice mailbox for the first time you will receive a tutorial to assist you in setting up your voice mailbox. This tutorial will assist you in changing your personal passcode, recording your personal greeting onto the system, and recording your name on the voice mail system.  Make sure to complete the tutorial or you will have to start over. When you are finished, you will hear "you have no messages." At this point simply hang up. Your personal box has now been set up.
  5. If you have sub-boxes off of your mailbox you simply follow the same instructions over again. The only difference is when you dial your voicemail number, and your greeting begins press the appropriate extension number. After pressing your extension return to step 2.

The tutorial will come on with each individual voice mailbox; therefore you will have tutorial for each individual mailbox, and each user. 

Once you have completed the tutorial your mailbox is set up and ready to accept messages. Please make sure that you memorize your passcode, as this is now your key to your voice mailbox. We don't have access to your passcode, and therefore we can not retrieve it for you.  In the event your passcode is forgotten, we will reset your passcode to its default. 

Officeplus Virtual Office/PBX Quick Setup Guide

To record your main company greeting:

  1. Dial your voicemail system's assigned telephone number.
  2. You will hear a voice telling you "this Virtual PBX is under construction...". While this message is playing press the # key.
  3. You will be prompted for a passcode. Enter the "greeting record" passcode that was provided with your setup instructions.
  4. At this point simply follow the prompts you will hear to set up the main greeting. Make sure to record the business hours greeting and the after hours greeting.
  5. When finished, simply hang up.
     

To setup individual virtual office/PBX mailboxes.

  1. Select the box for which you wish to create a greeting and dial your voicemail system's assigned telephone number.
  2. When the greeting starts to play, press the * key.  You will be asked to enter the box number.
  3. After entering the box number, you will be prompted for a passcode.  Enter the default 5 digit passcode appropriate for the box number selected.  Your temporary passcode should have been provided with your mailbox number.
  4. You will taken through a tutorial asking you to say your name (for the Company directory); to speak the greeting you want your callers to hear; to change your passcode to something more personal, and to enter the telephone number that you would like to be reached at when new messages arrive. Make sure to complete the tutorial or you will have to start over. When you are finished, you will hear "you have no messages." At this point simply hang up. Your personal box has now been set up.

Repeat steps 1 thru 4 for each box that needs to be configured.

Playing Messages [top]

1. Log into your mailbox (see page 1)
2. Once you have entered your voice mailbox you will hear "you have x messages"
3. To play your new messages press 1
4. After playing your message you will be prompted to do one of the following, press 1 to re-play the message, press 2 to save the message, press 3 to delete the message, press 4 to hear message header, press 5 to forward the message to another user, or press 6 for delivery options.  While the message is playing, you may press 7 to rewind the message, press 8 to pause the message, press 9 to fast-forward the message, and press * to increase the message volume.

Retrieving Faxes [top]

1. Log into your mailbox, calling from a fax machine (see page 1)
2. Review messages until you reach message that plays "This message has a fax attached."
3. After the greeting completes, press 6 for delivery options.
4. Follow the instructions as provided.
5. When told to do so, press the START button on your fax machine to receive the faxes.

Please Note: Not all mailboxes have fax delivery, or may receive faxes. This is an optional add-on to your mailbox.  In most cases, fax mail can only be delivered via email.  In those cases you would simply check your email to retrieve faxes.

Mailbox Functions [top]

Mailbox functions is where you may record or select your greeting, change your password, record your name on the voice mail system, and set up and change your call find me options.

Record Personal Greeting: [top]

Quick Method
To simply re-record the currently active greeting:

1. Log into your mailbox (see page 1)
2. From the main menu press 8, "to record the active greeting press 8"

Advanced Method

1. Log into your mailbox (see page 1)
2. From the main menu press 4, "for mailbox options press 4"
3. From the mailbox options menu press 2, "press 2 to change options"
4. From the change options menu press 5, "press 5 to record your personal greeting"
5. You will be given the option to record one of the ten personal greetings (0, 1-9).  The default personal greeting is Personal 0. 

Select Personal Greeting: [top]

1. Log into your mailbox (see page 1)
2. From the main menu press 4, "for mailbox options press 4"
3. From the mailbox options menu press 2, "press 2 to change options"
4. From the change options menu press 1, "press 1 to select personal greeting"
5. Continue by entering the greeting to select, 0 for the default greeting or 1-9 for the others. 

Please Note: To setup the optional "busy/no answer" greeting or "day and night" greetings, please contact support for initial configuration.

Change Passcode: [top]

1. Log into your mailbox (see page 1)
2. From the main menu press 7, "press 7 to change your password"

Record Name: [top]

1. Log into your mailbox (see page 1)
2. From the main menu press 4, "for mailbox options press 4"
3. From the mailbox options menu press 2, "press 2 to change options"
4. From the change options menu press 6, "press 6 to record your spoken name"

 


Extension Options:
[top]

1. Log into your mailbox (see page 1)
2. From the main menu press 5, "press 5 for extension options"

Change call find-me numbers: [top]

1 If you press 3 after step 2 of Extension Options, you will be able to change your call transfer numbers.  If your find-me number is a long distance call from your voicemail number then make sure to include the leading "1".

Please Note: Live call transfer (live connect, find me) is an optional feature available on some ConnectPlus and OfficePlus mailboxes. If you would like this feature added to your voice mailbox please contact your account representative. 



Wallet-Type Keymap(s) [top]


Main Menu 

1
New Messages

2
Saved Message

3
Create Message

4
Mailbox Options

5
 Extension Options

6
Message Notify 

7
 Change Password

8
Record Greeting

9
 



1/2 - Review Message Menu

1
Replay

2
Save

3
 Delete 

4
Header

5
 Forward

6
Delivery

7
 Rewind

8
 Pause

9
F-Forward 



4,2 - Change Mailbox Options Menu

1
Select Greeting

2
 

3
  

4
Change Passcode

5
Record Greeting 

6
 Record Name

7
 

8
 

9
 



5 - Extension Options Menu

1
Call Blocking

2
Call Screening

3
Live Connect

4
 

5
 

6
 

7
 

8
 

9
 





 
 
 

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