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MESSAGEPLUS QUICK SETUP

As a convenience to our customers we have provided online versions of the quick setup instructions for our voice mail systems. We also have a more comprehensive user guide available.  Should you ever have any problems please refer to the user guide.

 

Initial Setup for Your Mailbox

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Messageplus Quick Setup Guide

To setup your mailbox.

  1. Dial the voice mail telephone number which you were assigned during the setup of your mailbox.
  2. You will hear a temporary greeting, "this mailbox has not been setup yet...", during this greeting press the * key.
  3. You will then be asked to enter your passcode. Your temporary passcode should have been provided with your mailbox number.
  4. Once you have logged into your voice mailbox for the first time you will receive a tutorial to assist you in setting up your voice mailbox. This tutorial will assist you in changing your personal passcode, recording your personal greeting onto the system, and recording your name on the voice mail system.  Make sure to complete the tutorial or you will have to start over. When you are finished, you will hear "you have no messages." At this point simply hang up. Your personal box has now been set up.
  5. If you have sub-boxes off of your mailbox you simply follow the same instructions over again. The only difference is when you dial your voicemail number, and your greeting begins press the appropriate extension number. After pressing your extension return to step 2.

The tutorial will come on with each individual voice mailbox; therefore you will have tutorial for each individual mailbox, and each user. 

Once you have completed the tutorial your mailbox is set up and ready to accept messages. Please make sure that you memorize your passcode, as this is now your key to your voice mailbox. We don't have access to your passcode, and therefore we can not retrieve it for you.  In the event your passcode is forgotten, we will reset your passcode to its default. 

Officeplus Virtual Office/PBX Quick Setup Guide

To record your main company greeting:

  1. Dial your voicemail system's assigned telephone number.
  2. You will hear a voice telling you "this Virtual PBX is under construction...". While this message is playing press the # key.
  3. You will be prompted for a passcode. Enter the "greeting record" passcode that was provided with your setup instructions.
  4. At this point simply follow the prompts you will hear to set up the main greeting. Make sure to record the business hours greeting and the after hours greeting.
  5. When finished, simply hang up.
     

To setup individual virtual office/PBX mailboxes.

  1. Select the box for which you wish to create a greeting and dial your voicemail system's assigned telephone number.
  2. When the greeting starts to play, press the * key.  You will be asked to enter the box number.
  3. After entering the box number, you will be prompted for a passcode.  Enter the default 5 digit passcode appropriate for the box number selected.  Your temporary passcode should have been provided with your mailbox number.
  4. You will taken through a tutorial asking you to say your name (for the Company directory); to speak the greeting you want your callers to hear; to change your passcode to something more personal, and to enter the telephone number that you would like to be reached at when new messages arrive. Make sure to complete the tutorial or you will have to start over. When you are finished, you will hear "you have no messages." At this point simply hang up. Your personal box has now been set up.

Repeat steps 1 thru 4 for each box that needs to be configured.



 
 
 

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